Information for NDIS Participants

Tyrex is a registered NDIS Provider with many years of experience providing access solutions for people with disabilities.

This information is for NDIS Participants who buy direct from us by email, over the phone or via this website.

Providing Feedback or Making a Complaint

At Tyrex, we do our best to deliver top quality products and exceptional service.

We welcome your feedback and suggestions and like to hear about how we can make a positive contribution to your life.

We also welcome your feedback if you feel we have let you down and you wish to make a complaint.

Our complaints process is as follows:

NOTE: If you bought one of our products from another provider, please contact that provider. This process is only for participants who have bought from us directly.

  • If you buy one of our products directly from us, you can make a complaint by:
    • Contacting us via the Contact Page
    • Calling us on 02 4959 6860

You can get a parent, carer or advocate to make a complaint on your behalf.

Once you have made your complaint, we will do everything we can to resolve it as soon as possible. We will contact you and let you know how we have dealt with your complaint.

You can also make a complaint anonymously, just ask when you email or call and we won’t record any of your personal information. Just remember though, if you make it anonymous, we can’t get back in contact with you to tell you how we’ve dealt with your complaint.

If you are not happy with how we dealt with your complaint, you can lodge your complaint with the NDIS Commissioner.